Return & Refund Policy
30-Day Satisfaction Guarantee
We want you to love your LuxeRest chair. If you receive a defective or broken unit, we will make it right immediately.
Damaged or Defective Items
We only accept returns for items that are damaged, defective, or broken upon arrival.
If your chair arrives damaged or stops working due to a manufacturing defect within the first 30 days, we will replace it free of charge or provide a full refund including return shipping costs.
To report a damaged item:
- Take clear photos or video of the damage/defect.
- Email us at support@getluxerest.com within 48 hours of delivery if it's shipping damage, or immediately upon discovering a functional defect.
- Include your order number and the photos/video.
- Our support team will arrange for a replacement unit or return pickup.
Standard Returns
Due to the size and shipping costs of our massage chairs, we do not accept returns for "change of mind" or comfort preference once the item has been unboxed and assembled, unless the unit is defective.
Please verify the dimensions of the chair and your space before purchasing to ensure a proper fit.
Warranty
All LuxeRest chairs come with a comprehensive 2-Year Warranty covering parts and structural framework. If any component fails during this period, we will provide replacement parts and guidance free of charge.
Contact Us
For any return or warranty questions, please contact our support team:
Email: support@getluxerest.com